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Return Policy

JhumkaPaayal - Return Policy in Compliance with Australian Consumer Law 

At Jhumkapaayal, we are committed to providing our customers with the highest quality clothing and jewellery. We also strive to ensure that your shopping experience is in accordance with the Australian Consumer Law. As such, we have formulated the following return policy to safeguard your rights as a consumer.

1. Change of Mind Returns

If, for any reason, you have had a change of mind about your purchase, you are entitled to a return within 45 days from the date of purchase. To initiate a return for a change of mind, please ensure the following conditions are met:

  • The item must be in its original, unworn, and unused condition.

  • All tags, labels, and packaging must be intact and undamaged.

  • Proof of purchase, such as a receipt or order confirmation, must be provided.

  • You will be responsible for covering the return shipping costs.

Upon receiving the returned item and confirming that it meets these criteria, we will offer you a refund for the purchase price, excluding the initial shipping costs.

 

2. Returns for Faulty Items

If you have received an item that is damaged, defective, not of acceptable quality, not fit for its intended purpose or does not match its description, you have rights under Australian Consumer Law. In such cases:

  • - Please contact our customer service team within a reasonable time frame from receiving the item to report the issue.

  • - You may be entitled to a replacement, refund, or repair of the faulty item.

  • - We will cover all associated shipping fees for returning the faulty item.

  • - Faulty items do not need to be returned in their original packaging but must be packaged appropriately to prevent damage during return shipping.

 

Our return policy is aligned with the Australian Consumer Law, and it does not limit any other rights and remedies you may have under this law. You can exercise your rights with confidence, knowing that we are committed to upholding consumer protection laws.

Should you require further assistance or wish to initiate a return, please contact our dedicated customer service team. We are here to ensure your shopping experience is in compliance with Australian law and meets your expectations.

Thank you for choosing Jhumkapaayal. We appreciate your trust in our products and services.

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